Privacy Policy
INOFORT Customer Data Privacy Policy
INOFORT (hereinafter referred to as the “Company”) is the data controller responsible for the personal data processed through its online store and ensures that such data is processed in compliance with the personal data protection requirements applicable to data controllers. INOFORT is committed to transparency by providing clear information about which of your personal data is processed, the purposes of processing, the data retention period, the legal basis for processing, and any other information required under applicable legislation.
This Policy applies without exception to all personal data that you provide or that we collect and process through the INOFORT online store.
**The main purposes of data processing are:**
- Ensuring the smooth operation of the online store;
- Direct marketing;
- Online store operations and product delivery;
- Handling enquiries submitted through the online store.
Smooth operation of the online store
For this purpose, personal data is processed on the basis of legitimate interest, namely to ensure the smooth operation of the online store and provide a convenient shopping experience. Essential cookies are used to achieve this purpose. We process data based on our legitimate interest in monitoring the quality of our services, improving the content provided to users, and ensuring the security of the online store.
Direct Marketing
For direct marketing purposes, your personal data is used and processed solely on the basis of your consent. You may give your consent by subscribing to our newsletter in the online store or at a physical store. Your data will be stored until you withdraw your consent.
Please note that if you do not give your consent, you will still be able to use the online store without any adverse consequences. You may withdraw your consent at any time by notifying us via email.
Online Store and Product Delivery
For this purpose, personal data is processed on the basis of the necessity to perform a contract. We collect and process the following personal data: your first name, last name, email address, postal address, telephone number, payment details (bank name, account number), and other relevant information. Depending on the contract, we may also process data related to delivery, where applicable.
If you do not provide this information, we will be unable to fulfil your order, and you will not be able to make purchases in our online store.
Online Store Enquiries
For this purpose, your personal data is processed on the basis of your consent. We aim to respond to your enquiries, feedback, complaints, and other communications as promptly as possible. We collect and process your personal data only to the extent necessary to achieve this purpose, including your first name, last name, email address, city, telephone number, and the specified subject or content of your enquiry or comment, as well as other relevant information.
All personal data related to your enquiry, feedback, complaint, or other communication will be retained for no longer than one year from the date the matter is resolved.
If you do not provide this personal data, we will be unable to respond to your enquiry.
Data Recipients (Third Parties)
We may disclose your personal data to our intermediaries, suppliers, or subcontractors where necessary to fulfil our obligations. We may also transfer your data to service providers offering specific services, such as database software provision, database administration, direct marketing services, courier services, and other related services.
We may also disclose information about you:
- Where required by law (e.g. to pre-trial investigation authorities);
- To protect our rights or legitimate interests (e.g. by disclosing information to lawyers, bailiffs, etc.);
- In other cases where the disclosure of data is necessary to achieve the intended purposes.
Exercise of Data Subject Rights
As a data subject, you have the following rights:
- The right to access your personal data and obtain information about how it is processed.
- The right to request the rectification of inaccurate personal data or, taking into account the purposes of processing, the completion of incomplete personal data.
- The right to request the erasure of your personal data or the restriction of processing activities (except for storage).
- The right to request the restriction of data processing and the right to data portability.
- The right to request the erasure of your personal data. This right is not absolute and may be exercised where: the personal data is no longer necessary for the purposes for which it was collected or otherwise processed; you withdraw your consent to the processing of your personal data where the data is processed solely on the basis of consent and there is no other legal basis for processing; your personal data has been processed unlawfully; or we are legally required to erase your personal data.
- The right to lodge a complaint with the State Data Protection Inspectorate of Lithuania.
Cookies
Cookies are small pieces of information that a web server sends to a web browser, where they are stored. This information is sent back to the web server each time the browser requests a page from the server. Cookies help ensure the smooth operation of the online store, allow us to monitor the duration and frequency of visits to the store, and collect statistical information about the number of website visitors. By analysing this data, we can improve our online store and make it more user-friendly.
When you visit our online store, we aim to provide content and features tailored to your personal needs. We use essential cookies on the basis of our legitimate interest in ensuring the functionality of our online store. Without essential cookies, we would be unable to provide you with the services for which you visit our online store.
We use cookies for direct marketing, recruitment, and online store enquiries on the basis of your consent. Therefore, these cookies are used only after you have given your consent. If you do not consent to the use of these cookies, certain features associated with them may be unavailable.
You can manage or delete cookies through your browser settings on your smart device.
